Assuming positive intent means being curious about why certain actions make sense to other people so we can better understand their point of view. I find the following steps to be shortcuts:
- Pause. Take a moment to breath and think about the other perspective.
- Would I say this in person? If you are writing your response. Maybe calling the person is a better idea!
When we assume positive intent it does not mean that we think everyone does the right thing all the time. Instead it is realizing that most people are doing the best they can given their current situation and pattern of thinking.